Effective Date: 01/07/2024
At communitybasedtourism-kwale.com, we understand that plans can change. Our cancellation policy is designed to be as flexible and fair as possible while ensuring that our community and service providers are supported.
1. General Cancellation Policy
- Cancellations Made More Than 48 Hours Before the Activity:
- If you cancel your booking more than 48 hours before the scheduled start time, you will receive a full refund. Refunds will be processed within [insert number of days, e.g., 7-10 business days] and will be issued to the original payment method.
- Cancellations Made Within 48 Hours of the Activity:
- If you cancel your booking within 48 hours of the scheduled start time, a [insert percentage, e.g., 50%] cancellation fee will apply. The remaining balance will be refunded to you.
- No-Shows:
- If you do not show up for the scheduled activity without prior notice, no refund will be issued.
2. Special Circumstances
- Medical Emergencies:
- If you need to cancel due to a medical emergency, please contact us as soon as possible. We may require a medical certificate, and we will work with you to provide a full or partial refund, depending on the circumstances.
- Weather-Related Cancellations:
- In the event of severe weather or unsafe conditions, we may need to cancel or reschedule the activity. If we cancel the activity, you will receive a full refund or the option to reschedule at no additional cost.
- Changes by Us:
- If we need to make significant changes to the activity or tour you have booked (e.g., change of date, time, or content), we will notify you as soon as possible. You will have the option to accept the changes, choose an alternative activity, or receive a full refund.
3. Group Bookings and Customized Tours
- Group Bookings:
- For group bookings or customized tours, a separate cancellation policy may apply. Please refer to the specific terms provided at the time of booking or contact us for more information.
4. How to Cancel
- To cancel a booking, please contact us at:
- Include the following information:
- Booking reference number
- Name and contact information
- Reason for cancellation
5. Refund Processing
- Refunds will be processed within [insert number of days, e.g., 7-10 business days] and will be issued to the original payment method. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
6. Non-Refundable Deposits
- Certain activities may require a non-refundable deposit at the time of booking. If this applies, it will be clearly stated during the booking process. In the event of cancellation, the deposit will not be refunded.
7. Contact Us
If you have any questions or need assistance with a cancellation, please don’t hesitate to contact us: